Business

Mediation in the Workplace


Description
PROGRAMME TRAINERS/ASSESSORS
Each Trainer is an Accredited Advanced Mediator with the Mediation Institute of Ireland.
The trainers include Julie McAuliffe and Margaret Considine.


OVERVIEW OF THE TRAINING
This is a highly interactive and integrated training, participants are introduced to essential knowledge, skills and attitudes, for the demanding work of mediation and conflict resolution.

Skills are taught through a variety of methods; presentations, skill drill exercises, role play, discussions, and group work.

Conflict, Mediation and Facilitation
The skill of active listening is practiced. Participants are shown how to listen for the unique way each client experiences their own lives and the situation they are in (their frame of reference). The skill of reframing is also practiced where participants are shown how to help their clients [any others] refocus their attention away from destructive attitudes and behaviours towards a more constructive perspective.

They are taught how to help both sides negotiate mutually agreed ground rules in order to participate well in challenging conversations, often emotive conversations and reach mutually agreed outcomes.

Communication and Negotiation
This section introduces students to negotiation as a process of bargaining between two (or more) people and how to communicate effectively through each of the stages of effective negotiation.

Participants learn about principled and positional negotiations: theory is integrated into practice with relevant case studies, scenarios and simulations through coached experiential exercises followed up by feedback, self-reflection and self-development. Participants are taught how to manage impasse, non- agreement, caucus, and working with each person separately. They learn how to assist clients [and others] to identify, gather together, manage, analyse and prioritise all the relevant information required to resolve their differences, to identify their favoured priorities, reality test them robustly and seek expertise if necessary, through a tried and tested problem solving method.

LEARNING OUTCOMES, ASSESSMENT, ATTENDANCE AND COURSE READING
LEARNING OUTCOMES
On successful completion of this training, students should be able to:

1. Support all clients to engage well in a facilitated process.
2. Be self-aware and known their own conflict handling preferences and how to adapt them to the situation at hand.
3. Establish mutually agreed ground rules with participants.
4. Manage conflict effectively to a positive outcome.

They will achieve that by being more skilled in their ability to:
• Paraphrase, and listen reflectively
• Identify the core issues
• Support clients to reframe their perspectives more constructively.
• Support clients to gather key information relevant to resolving their differences.
• Facilitate pragmatic problem solving.
• Become practiced skill of effective questioning
• Impart information without giving advice
• Facilitate interest based bargaining
• Work with power issues
• Manage impasse
• Establish an ethical practice
• Caucus
• Support clients to be clear about what any Agreement between them means in practice, whether this is verbal or written.
Content
  • Mediation in the Workplace
  • Workbook Blueprint
  • Presentation: Overview
  • Presentation: Mediation
  • Presentation: Conflict
  • Presentation: Communication
  • Presentation: Negotiation
  • Presentation: Agreements
  • Considering Mediation Video
  • Thomas Killman Instrument Questionnaire
  • Getting to Yes
  • Powerful Questions
  • Day 1 Replay Mediaiton in the Workplace
  • Day 2 Replay Mediation in the Workplace
  • Day 3 Replay Mediation in the Workplace
  • Day 4 Replay Mediation in the Workplace
  • Day 5 Replay Mediaiton in the Workplace
Completion rules
  • All units must be completed